SMG launches Ignite®, AI-native Unified Experience Management® transforming how brands act on experience data

KANSAS CITY, Mo. – All Remote – Service Management Group (SMG), a global experience management (XM) firm, today announced the launch of Ignite®, a proprietary AI platform built specifically to power faster and smarter decision-making across brand, customer and employee experience. Ignite sits at the center of SMG’s next chapter and offers organizations an advanced ecosystem of AI…